Terms and Conditions
Your use of our web site constitutes your agreement to be bound by the following terms and conditions related to the use of the Web site. These terms and conditions are subject to change from to time to time without prior notice. Your use of the Web site constitutes your agreement to be bound by the changed terms and conditions. You should review these terms and conditions each time you log on to our Web site
We make every effort to ensure that the content on our site is current. However, we have many suppliers and many products online, and it can be difficult getting current information from our suppliers. We cannot guarantee that the information contained on this website will not contain errors, inaccuracies, or omissions. Such errors, inaccuracies or omissions may relate to price or to product description or availability. Willow Tree and Company reserves the right to correct any error, inaccuracy, or omission or to change or update the information contained on our site without prior notice to you and without liability to you. Further, Willow Tree and Company reserves the right to refuse or cancel any orders containing any error, inaccuracy, or omission, whether or not the order has been submitted, confirmed and/or your credit card has been charged. If your credit card has been charged for the purchase and your order is canceled, Willow Tree and Company shall promptly issue a credit to your credit card.
Please be aware that we present our content 'as is'. When an item featured on our site is no longer in stock, we make every attempt to remove that item from the site in a timely manner. Additionally, some items may have longer lead times than initially estimated. This may be due to manufacturers' import schedules, pre-existing backorders, etc. Our estimated shipping times are just that - estimates and does not imply a legal obligation to deliver within a certain time frame.
Willow Tree and Company makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. Under no circumstance is Willow Tree and Company liable for any damage of any kind arising from the use of this site, including but not limited to, direct or indirect, incidental, punitive, and consequential damages. By using this site, you agree to defend, indemnify, and hold Willow Tree and Company harmless from and against any and all claims, damages, costs and expenses, including attorney's fees arising from or related to your use of this Website
Orders placed with Willow Tree and Company construe contracts governed by, and in accordance with, the substantive laws of the State of North Carolina. In the unlikely event that the customer has a dispute with Willow Tree and Company, customer hereby agrees that the dispute shall be settled by arbitration through the Better Business Bureau.
Please note that due to the differences in computer screens the colors of items on computer screens may display differently than their actual color. Due to the handcrafted nature of our products, you should only order a premium finish without viewing a sample, if you have some tolerance for slight variations in color schemes.
Many finishes are handcrafted, resulting in variations from one piece to another as in all great artwork. These variations are a reflection of the unique character of any handcrafted piece.
Willow Tree and Company Limitation of Liability for Typographical Errors
The Willow Tree and Company Web site and the materials herein are provided "as is." Willow Tree and Company expressly disclaims all warranties, express or implied, of any kind with respect to the site, site up-time or site use.
In the event a product is listed at an incorrect price due to typographical error or the product is no longer available, Willow Tree and Company will have the right to refuse or cancel, without liability, any orders placed for product that is no longer available or is listed at the incorrect price. Willow Tree and Company will have the right to refuse or cancel any such orders even if the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Willow Tree and Company will immediately issue a credit to your credit card account in the amount of the incorrect price.
In the unlikely event that the customer has a dispute with Willow Tree and Company, customer hereby agrees that the dispute shall be settled by arbitration through the Better Business Bureau.
If any of your questions remain unanswered on our site, please call us at 910-730-1776.