Refund policy

Returns

Online purchases are eligible for return up to thirty (30) days from the date of purchase and refund will be issued to your original form of payment. Item must be returned in the same condition as sold with original packaging. We do not issue return authorization. You will be responsible for the shipping cost of return. We reserve the right to refuse any item that is past thirty (30) days from the date of purchase.

To return an item email us with your name, order number and the tracking number for return shipment. We will process your refund once items are received. You will receive email notification when your refund has been issued.

If you have any questions or need assistance please feel free to contact us via email at info@willowtreeandcompany.com or by submitting the form below.

 If you prefer to reach us by phone please call 910-730-1776.

Damaged Shipments

Unfortunately, mistakes can happen in transit so please inspect your order immediately upon delivery. If you receive your order and it is damaged, we want to help you get a replacement.

Please email photos of item and packaging along with description and order number to info@willowtreeandcompany.com. Do not discard the original packaging. We will contact you with additional instructions.